You and the other person accept that you will both be liable, jointly and individually, for full payment of any balance due to be paid and any fees, charges or other costs arising from the transfer. AND FURTHER THAT THE COURTS OF THE COUNTRY IN WHICH THE RESORT IS PHYSICALLY LOCATED SHALL BE THE EXCLUSIVE VENUE/FORUM FOR ANY PROCEEDINGS, CLAIMS OR LITIGATION WHATSOEVER. Your passport must be valid for six months beyond the duration of your stay and visas may be required. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. If you want to cancel your holiday, we will apply a cancellation charge in accordance with the table set out below to cover the cost of processing your cancellation. 6.1 Only one name change is permitted per reservation. We can help you cancel your reservation at Sandal Resorts and get your refund. A customer service representative will then be able to assist you with your inquiry. We strongly recommend that passengers who are not covered by EC Regulation 261/2004 should ensure that their travel insurance provides adequate cover and does not exclude expenses incurred as a consequence of flight cancellation and lengthy delays, including any living costs which may arise due to force majeure situations (see section 11 of the Booking Conditions), particularly those caused by extreme weather conditions. If there is a mistake, and the actual price is lower than that given at the time of booking, we will only charge you the lower amount. The best way to contact Sandals is to call them directly. Passengers who are travelling with a Non-UK or Non-EU carrier departing from a Non-UK or Non-EU airport are not covered by the EC Regulation 261/2004: Denied Boarding, Cancellation & Delay. We shall not be liable to pay compensation to you in connection with your holiday booking in the circumstances described in the remainder of this paragraph 11.2. Unfortunately, you can't cancel your Sandals reservation online. All bookings at Beaches Turks & Caicos in a Key West Three-Bedroom and/or Four-Bedroom Villa (3KB, 3VO, 4VB, 4VO & 4VP) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. These guidelines apply only to holders of UK Passports. The majority of airlines require at least 48 hours notice for any special meal requests, including childrens and vegetarian meals. Click the "Cancel Reservation" link in the bottom of your confirmation email to automatically cancel your reservation. Social media may be an excellent way to follow Sandals for updates, but there are more efficient ways to reach their customer service department. Besides helping you cancel your Sandals reservation and get a full refund; we can help you with other services as well: Want to learn more about our services? Customer service representatives are available from 7 AM to 11 PM EST, seven days a week. The average wait time for the Sandals customer service hotline depends on several factors, including the time of day and the number of callers ahead of you. After becoming a member of Sandals Select Rewards and moving into the Select level, you will be awarded 5,000 point bonus PLUS earn points from your vacations. Wedding Items must be paid no later than60 days before arrival. Failure to obtain an ESTA could result in a passenger being denied boarding by the airline. In that case, they might refer to the cancellation deadlines and act accordingly. All accommodation is based on Run of House or the category stated which may be located in any part of the hotel. Quantity. Can I split the points and nights earned for the reservation between my account and my traveling partner's account? If you decide to terminate, then if your holiday included carriage to the destination, we shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. The U.S. Department of Homeland Security DHS operate these additional controls and all travellers will be responsible for supplying and processing this online declaration. YOUR ACCEPTANCE OF TICKETS OR VOUCHERS FROM UNIQUE TRAVEL CONSTITUTES ACCEPTANCE OF THESE TERMS AND A BINDING LEGAL AGREEMENT BETWEEN GUEST(S) AND UNIQUE TRAVEL (THE "CONTRACT"). Please note most rooms DO NOT provide three single beds. Your dedicated Sandals vacation planner can handle everything and usually resolve issues quickly. This way, you can relax and enjoy your vacation without worrying about what youre eating. 6 DATA PROTECTION STATEMENT: Please be assured that we have measures in place to protect the personal data comprised within booking information held by us. Complimentary in-flight catering and non-alcoholic beverages are usually provided on transatlantic flights only. Some islands in the Caribbean prohibit wearing of camouflage print materials and/or military apparel including baggage. When you pay the deposit plus the full airfare, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. 7.5 Certain airfares may be nonrefundable regardless of time of cancellation. Any airline concerned may however provide refreshments etc. subtracting number of nights, subtracting rooms): Received between 30 and 15 days prior to travel; a revision fee of $200 per person would apply. Whether splashing the day away in Jamaica or soaking up the rays in picture perfect Turks & Caicos . If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline or cancel the booking. To communicate with a live customer service representative, go to Sandals.com and click on the live chat box at the bottom right side of the screen. groups direct line 1-800-327-1991 (EXT 6172). Please note that forms must be completed and returned to us within 28 days of booking or 21 days before departure, whichever is soonest. Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. Where you are travelling with any sports equipment, your holiday price may increase due to costs relating to additional transfer requirements for such equipment. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years, applicable to Beaches Resorts only) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require. Again, I quoted a Booking Confirmation Number AND the Confirmation of Cancellation Number. Please contact our amendments services team prior to booking to discuss your requirements. However, sometimes you just want to contact the Sandals resort directly. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. Pay for Wedding Documents will not be issued until full payment has been received. If you do reject the alternative arrangements, or if we are not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or compensation in accordance with section 11.2 below. In the event that we are asked to reissue certain travel documents and we agree to do so, an administration charge of 50.00 per person will be payable by you. But still no refund. Consent to auto charge the credit card for the remaining full payment amount is given to Unique Travel at the time that the booking is made. All airfare must be sold in conjunction with a Resort stay. The FCDO may recommend that UK residents avoid travelling to a particular destination for all but essential reasons. From: Higgins, Paul. Sales (if you would like to make a new holiday reservation): Administration (if you want or need to speak to us regarding an issue before you travel): Accounts (if you want or need to speak to us regarding a payment issue before you travel): If you have a complaint, please use our contact details and follow the guidelines as set out in Section 12. you are over the age of 18 and have full legal capacity and sufficient authorisation to make bookings and enter into legal agreements; you have the consent and availability of all persons named in the booking to enter into the booking on their behalf pursuant to these Terms; you have the authorisation of the parents of any persons under 18 years of age named in the booking (applicable to Beaches Resorts) to enter into the booking on their behalf pursuant to these Terms; all persons named in the booking have accepted the Terms; you will assume responsibility for informing all persons named in the booking with regards to relevant details and other pertinent details; notwithstanding the statements set out in our Privacy Policy, you are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking; you will be responsible for paying the deposit and the full price, for making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking; you guarantee that all the personal information provided in the process of making your booking is correct; and. Any passengers holding a British passport issued overseas, will be required to prove, upon check-in and arrival, that they have accommodation booked in the USA and have the full address of that, including the zip (postal) code. All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. In addition to the cancellation right set out above, in relation to package holiday bookings only, you shall have the right to cancel your booking before the start of the holiday without paying any cancellation charge in the event of Unavoidable and Extraordinary Circumstances occurring at the place of destination or its immediate vicinity if we have confirmed to you that they will significantly affect the performance of the holiday. 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